CAD and BIM support folks are in an odd middle ground: everything we do needs to serve both the users and the entire organization.
It seems to be far easier for us to know what the users need. Most of us started out as one.
Understanding your firm’s goals can be trickier, but no less critical.
Sometimes these goals aren’t well documented. Sometimes they aren’t shared with everyone. But it’s important to keep pushing to get insight into the business targets of your organization so you can help build standards, training, and support that is structured for the people and the company.