Did you just figure out a problem that has been bugging you for awhile now? Did you develop a new… Read more Sharing is Caring
The Problem With “I Was Going to Do That”
We all get busy… very busy. We all have many things thrown at us at once. I, and I wager… Read more The Problem With “I Was Going to Do That”
The Next Generation
This is really more of an observation than anything. AutoCAD has been around for almost forty years now. And while… Read more The Next Generation
Easier Said Than Done
Try not to take it personally. You poured your heart and soul and sweat into it. It’s something you created… Read more Easier Said Than Done
Throw Them a Rope
Find cooperative ways to inform team members that they might not be right.
Empathy
No matter who I talk to about support or consulting, it always seems to come down to the idea of… Read more Empathy
Know the Whole Plan – But Be Ready to Change It
We discussed the importance of listening already, and I wanted to pull out a note from that post and expand… Read more Know the Whole Plan – But Be Ready to Change It
The Customer Isn’t Always Right – But They Think They Are
“No, you’re wrong,” is a phrase that you should never use. Ever. Even though you are right. It’s important to… Read more The Customer Isn’t Always Right – But They Think They Are
You Don’t Need to Know Everything
For BIM and CAD manager “types”, it’s usually baked into our DNA to want to know everything. That’s a great… Read more You Don’t Need to Know Everything
How to Listen
I’m not going to rewrite the list of skills that you can find in literally hundreds of other (and better)… Read more How to Listen
