We discussed the importance of listening already, and I wanted to pull out a note from that post and expand… Read more Know the Whole Plan – But Be Ready to Change It
The Customer Isn’t Always Right – But They Think They Are
“No, you’re wrong,” is a phrase that you should never use. Ever. Even though you are right. It’s important to… Read more The Customer Isn’t Always Right – But They Think They Are
You Don’t Need to Know Everything
For BIM and CAD manager “types”, it’s usually baked into our DNA to want to know everything. That’s a great… Read more You Don’t Need to Know Everything
How to Listen
I’m not going to rewrite the list of skills that you can find in literally hundreds of other (and better)… Read more How to Listen
Why It’s Good to Listen
A lot of these posts are pretty interchangeable with any industry. You do a find/replace on “Design Technology Support” and… Read more Why It’s Good to Listen
This Isn’t Open Heart Surgery
A common theme that I try to impress when working with BIM/CAD support folks is that it’s more than OK… Read more This Isn’t Open Heart Surgery
It Might Be Time to Buy Those Sneakers
When I was a kid, I really wanted a pair of Vans. I fancied myself a skater (I was most… Read more It Might Be Time to Buy Those Sneakers
Find the Right Amount of Time – to NOT Respond
For those of us who do more day to day support with a set group, it’s important to know your… Read more Find the Right Amount of Time – to NOT Respond
Let’s Try Something New
It’s a new year (happy 2020!) and it has been quite some time since I’ve spent time blogging here (happy… Read more Let’s Try Something New
Windows Registry Hack and Model Checker Configurator
Gonna start this post with the ENTER AT YOUR OWN RISK warning. THIS POST INVOLVES MANUALLY EDITING YOUR REGISTRY AND… Read more Windows Registry Hack and Model Checker Configurator
